Policies & Cancellations
Deposits, Appointment, & Cancellation Policy:
Gleaux Esthetics Studio offers the finest in self care services and we appreciate that we are your choice for eyelash extensions, waxing, and skin care services. Gleaux Esthetics Studio offers an appointment only basis; we are setting aside time specifically for you when you book an appointment. A minimum 24 hours notice must be given to reschedule or cancel appointments. We hold the room and therapist/lash artist exclusively for your visit, denying others this space by not showing for your scheduled appointment or not giving 24 hrs notice will result in future deposit requirements. We understand last-minute emergencies pop-up. However, if you are unable to make your scheduled appointment, please contact us as soon as possible to reschedule.*As a courtesy to our clients, Gleaux Esthetics Studio offers appointment reminders through text, email and/or phone. We will collect your contact info at the time of booking your appointment and on your client intake form with your permission. Gleaux Esthetics Studio will send you a confirmation reminder of your appointment 2days prior to your appointment. It is ultimately your responsibility to remember your scheduled appointments.
**By making appointments with Gleaux Esthetics Studio you are agreeing to these terms.
NO CHILDREN, PLEASE :
While we love children, we respectfully request NO children under 12 while you are receiving service...This is to ensure that your lash artist can then concentrate 100% on you and your treatment. It is against health and safety obligations to have children in the spa unsupervised. If you arrive with your children without prior discussion with management your treatment may be refused with full cost owing. We thank you for your consideration, co-operation and understanding.
All appointments are held on an appointment only basis. *We charge a specific service fee for the allotted time and service. How full your lashes will look at the end of your touchup appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, as we require all our lash clients to return every 2-3 weeks (sometimes sooner depending on how fast your natural lashes grow and how well you maintain them in between fills).
*If you have lost more lashes than normal in between fills or if you are a new client who currently has eyelash extensions applied by another facility additional time may be needed Please book the New Client/ Extended Refill Appointment. Being on time and having clean lashes ensures you get the maximum time for lash application, every minute counts with eyelash applications. Unfortunately, additional time can not be given to clients who arrive late to their appointment or arrive with dirty lashes (ie: liquid eyeliner, mascara, goopy/sleepy eyes) . Arriving on time for your lash appointments is important to ensure your treatment time is not cut down, as we need to stay on time. Do not drink coffee, tea or caffeine based products before arriving for your lash appointment, this will make you fidgety/blinky.
Arriving to your appointment:
Please arrive a few minutes early for your appointment. This allows for you to start to unwind, relax, and visit the restroom. Arriving late to appointments requires your lash artist to shorten your appointment time, so clients following you are not held up. Full fees will still be applicable, therefore, it really is in your best interest & comfort to be on time. Unfortunately, additional time can not be given to clients who arrive late to their appointment: For your comfort and security, our door is normally locked. If you arrive and that is the case please be patient someone will be down to welcome you inside, please text 267-719-4569 upon arrival.
Any reactions to eyelash extensions is not foreseeable by Gleaux Esthetics Studio's skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, Gleaux Esthetics Studio will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact Gleaux Esthetics Studio immediately if you become aware of any type of irritation so we may assist you as quickly as possible. Please contact us if you are experiencing any eyelash retention issues. (loosing an unusual amount of lashes) within 24hrs of your initial appointment. Please be prepared to send photos. If contacted within 24hrs Gleaux Esthetics Studio will make every attempt to address and accommodate any retention issues.
Feedback at Gleaux Esthetics Studio:
Your satisfaction is important to Gleaux Esthetics Studio, as we take pride in offering quality lash, waxing, and skin care services, and ensuring that you are 100% happy with your service. Whether you we are awesome, or think there is room for improvement please, email us with your feedback or REVIEW us online! Gleaux Up!